Last Updated: February 10, 2025
Thank you for purchasing a course from MySkill-Up. We strive to provide high-quality educational content. If you are not fully satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Refunds
We offer a 7-day money-back guarantee on all courses under the following conditions:
- The refund request must be made within 7 days of purchase.
- You must not have completed more than 20% of the course content.
- You must submit a refund request via our support email with a valid reason for the refund.
2. Non-Refundable Items
Refunds will not be issued under the following circumstances:
- If the refund request is made after the 7-day period.
- If you have completed more than 20% of the course.
- If the course was purchased at a discounted or promotional price.
- If you violate any of our Terms of Service.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Email us at support@myskill-up.com with your order details.
- Provide a reason for the refund request.
- Our team will review your request within 5 business days.
- If approved, refunds will be processed to the original payment method within 7-10 business days.
4. Course Exchanges
We do not offer direct exchanges for courses. However, if you are unhappy with a course, you may request to switch to another course of equal or lesser value within 7 days of purchase.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you still have not received your refund, please contact us at support@myskill-up.com.
6. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.
7. Contact Us
For any questions regarding our Refund and Returns Policy, please contact us at support@myskill-up.com.